Privacy Policy

We collect information necessary to provide and improve our services:

• Account & Profile Information: Name, email address, phone number, and business details you provide when registering.
• Venue Data: Services offered, pricing, team member profiles, working hours, and photos you add to your venue.
• Client Booking Data: Client names, contact details, and appointment information managed through our platform.
• Payment & Billing Information: Subscription plan details and billing information processed securely through our payment providers.
• Usage Data: Pages visited, features used, and actions taken within the platform.
• Technical Data: IP address, browser type, device information, and cookies.

We use the information we collect to:

• Provide, operate, and maintain the Bink platform and all its features.
• Process appointments, manage bookings, and enable venue operations.
• Handle billing, subscriptions, and payment transactions.
• Provide customer support and respond to your inquiries.
• Analyze usage patterns to improve platform performance and user experience.
• Send service updates, security alerts, and important notifications.
• Send marketing communications (only with your consent, and you may opt out at any time).

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

• Service Providers: Trusted third-party vendors (hosting, payment processing, analytics) who assist us in operating the platform under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or to protect the rights and safety of Bink or its users.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
• With Your Consent: For any other purpose, only with your explicit consent.

We implement industry-standard security measures to protect your information:

• All data is encrypted in transit using TLS/SSL and at rest using AES-256 encryption.
• Access to personal data is restricted to authorized personnel on a need-to-know basis.
• We conduct regular security audits and vulnerability assessments.
• In the event of a data breach, we will notify affected users within 72 hours as required by applicable law.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any inaccurate or incomplete data.
• Deletion: Request that we delete your personal data (subject to legal retention requirements).
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to certain uses of your data, including marketing communications.
• Withdrawal of Consent: Withdraw consent at any time where processing is based on consent.

We use cookies and similar technologies to enhance your experience on our platform:

• Essential Cookies: Required for authentication, session management, and core platform functionality. These cannot be disabled.
• Functional Cookies: Enable personalized features such as language preferences and locale settings.
• Analytics Cookies: Help us understand how users interact with the platform to improve performance (can be disabled).

We retain your data only as long as necessary:

• Active Accounts: Data is retained for the duration of your subscription and as required for legal compliance.
• Deleted Accounts: Upon account deletion, your personal data will be permanently removed within 30 days, except where retention is required by law.
• Backup Data: Backup copies may be retained for up to 90 days before permanent deletion.
• Client Booking Records: Appointment and booking records may be retained for up to 5 years for legal and audit purposes.

The Bink platform is not directed at or intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by:

• Sending an email to the address associated with your account.
• Displaying a prominent notice within the Bink platform.
• Updating the 'Last Updated' date at the top of this policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Privacy Team:

• Email: privacy@Bink-app.com
• Response Time: We aim to respond to all privacy inquiries within 30 business days.
• Data Protection Officer: Available upon request for users in jurisdictions requiring DPO designation.